Each of our tea types is selected and sourced keeping the Bangladeshi taste bud in mind. We understand and respect the existence of individuality. That is why we offer a wide variety of tea that can satisfy every taste bud. If you are however dissatisfied, no need to worry. We have options for you.
When you choose a new tea which you have never tried before, mention that it is your first time in your buying process. We will send you a free tester pack along with the original order. Do not open the original pack. Enjoy the tester pack first. If you like the tea then keep the pack. If you don’t like it then call us within 10 days of delivery. We will accept the pack back in exchange for your preferred tea. Please keep in mind that the tester pack is applicable only when you order a new tea and not for tea that you have already purchased or tried before.
In case we ship an incorrect item, inform us within 10 days of delivery. In this case, it is essential that you do not open the original pack. We will then give you a full refund. We will also pay the return shipping costs if the return is a result of our error.
Your refund will be processed and reimbursed within 2-3 weeks of giving your package to the return shipper, however, in most cases you will receive a refund faster than the estimated time.
To return an item, simply login to your account, view the ‘My Order Section’ under the Account menu and click the Return Item(s) button. This item will appear up to 20 working days from the date of delivery of the specific item(s). You will be notified about your refund via e-mail once we have received and processed the returned item. Or you may choose to call us and settle the issue.